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Frequently Asked Questions (FAQs)
To view elaborate FAQ reqarding stock market please click here
Q. How do I contact customer service if I reside outside Pakistan?
Clients residing outside Pakistan can send an email detailing your query to us or by dialing from outside Pakistan
Q. What is the minimum system requirement?
System Core 2 Duo or greater, Disk Space 30 MB Free, Ram 2GB or greater, Internet Access All ISP's.
Q. Who can open an account with Ismail Iqbal Securities?
Any person wishing to trade on the Pakistan Stock Exchange can open an account with Ismail Iqbal Securities.
Q. Are the market quotes real-time or delayed?
The market quotes and order placement quotes are real-time for Ismail Iqbal Securities clients.
Q. Can I get Research with this website?
Yes. You will be able to receive and download our research.
Q. What is the fastest way to open an account?
You can open an account online
Or
You can download our account opening form from our Account Center, and send it dully filled and signed along with all the required documents including your funds.
Or
You can contact us for our account opening form and we'll dispatch our form to your address.
Or
You can visit our offices and fill the form in person.
Processing of Account: Once your application form along with all necessary documents is received, it can take between 4-10 working days to activate your account for local clients (clients residing in Karachi). For all non-local clients, it can take a maximum of 15 working days depending on the time taken by the banks to clear the cheque.
Q. Can my application be rejected?
All account opening forms received by Ismail Iqbal Securities have to undergo internal procedures as per the policies and can have one of the following outcomes:
1) Account will be opened and the account opening material will be dispatched to you.
OR
2) Account opening can be refused. In this case the prospective customer will be intimated via email/letter.
Q. How can I deposit initial amount in Ismail Iqbal Securities account?
You may send your cheque / Pay order/DD in favor of "Ismail Iqbal Securities (Private) Limited" by mail or drop it personally at office of Ismail Iqbal Securities (Private) Limited.
Note:
- It is mandatory for the Customers to receive all payments from Ismail Iqbal Securities (Private) Limited only through crossed cheques/bank drafts/pay orders or any other banking channels in their own name. Similarly, Customers should make payments to Ismail Iqbal Securities (Private) Limited through "A/c Payee Only" crossed cheque, bank drafts, pay orders or other banking channels drawn on their own bank account and obtain receipt thereof. In case of cash payment (allowed maximum up to PKR 25,000), Customers should obtain proper receipt specifically mentioning if payment is for margin or the purchase of securities.
- However, Ismail Iqbal Securities (Private) Limited may accept cash from Customers in excess of PKR 25,000 in exceptional circumstances where it becomes necessary for them to do so only through deposit in Ismail Iqbal Securities (Private) Limited bank account designated for Customers. Ismail Iqbal Securities (Private) Limited is required to report such exceptional instances with rationale thereof to PSX within one trading day through prescribed reporting mechanism.
- Any change in email address, mobile number, office phone number, mailing address, registered/ permanent addresses or other related information should be intimated immediately to Ismail Iqbal Securities (Private) Limited. Forms can be download here
Q. What type of account can I open with Ismail Iqbal Securities (Private) Limited?
You can either open an Individualor Corporate Account. An individual account can be either Single or a Joint account:
Single: only the account holder will own and operate the account.
Joint: This account is jointly owned (maximum of 4 people) but the execution of orders can only be made by one person at at any given point in time.
Q. Can I withdraw money from my Ismail Iqbal Securities (Private) Limited account?
With a single click you can place a withdrawal request of desired amount from your account.
Q. Can I transfer securities from my other accounts?
Yes, you can transfer securities from your other accounts or from a CDC Investor-account. Please inform us in writing when you do transfer so the shares received are properly credited into your sub-account maintained with Ismail Iqbal Securities (Private) Limited
Q. Can I trade electronically with Ismail Iqbal Securities (Private) Limited?
Yes, if you have opened an account with Ismail Iqbal Securities (Private) Limited and have received a user ID and password from us.
Q. Is there a time limitation for my access to the market data?
Real-time data is available during market hours only.
Q. Is there any fee to maintain a Ismail Iqbal Securities (Private) Limited account?
No, there are no fees applicable to maintain a Ismail Iqbal Securities (Private) Limited account. For further information, please visit our commission structure page.
Q. Are there any hidden charges?
No, there are no hidden charge. The only charges that apply are
normal commission
Federal Excise Duty @ 16% on Commission
CFS rate (if applicable)
WHT.
On demand Share movement charges
Q. Is my privacy maintained at all times?
Yes, client confidentiality is the cardinal principal at Ismail Iqbal Securities (Private) Limited.
Q. What are the different means available for account accessibility?
You can have access to your account through our trading software from 9:00 am to 5:00pm Monday through Friday.
